About

LEMON WHO?

Established in 2018, Lemon Lua is a Copenhagen based jewelry brand, supplying high quality jewelry at a great price. Our vision is to make everyday more fun and colorful through our jewelry and accessories. 

Our planet is important to us, which is why we compensate for the CO2 we're creating through production and transportation.

CONTACT US

Give us a e-mail at hello@lemonlua.com

We speak Danish and English!

SHIPPING

We usually ship within 2-4 work days (Longer shipping can occur during Christmas). Tracking will be provided for customers in Denmark. International orders varies from 5-8 days.

Please let us know how many jewelry boxes you want in the comment section of your order! We're trying to be as sustainable as possible.

IMPORT/CUSTOM DUTIES

Import duties are not included. If you're located outside of the EU, you might be subjected to import duties. These charges are customers own responsibility and won't be reimbursed by us.  

RETURNS

If you want to return an item, please reach out to us at hello@lemonlua.com

Step 1: Returns must be made within 1 week of received product.

Step 2: Return your items in the original packaging. We're unable to accept returns for any pierced jewelry that has been tried on. 

The cost of a return is payable by you and we won't reimburse this. Don’t forget to obtain and keep your returns postage receipt until you have been fully refunded, in case your return gets lost on its way back to us.

Please always use tracked shipping otherwise it cannot be replaced if it's lost. The returned item is the customers responsibility until it arrives.

PLEASE NOTE

If you don't pick up your package, we will deduct the shipping cost from your refund.

 

E-MAILS / ORDER CONFIRMATIONS

Unfortunately our e-mails often end up in your spamfilter!! Please check there and get back to us if you're missing anything.

JEWELY MAINTENANCE

All LEMON LUA jewelry is made of sterling silver 925s and coated with 14 carat gold. Jewelry needs maintenance and in order to extend the durability of the coating, it is recommended that you take care of your jewelry and carry them carefully. Loss of metal plating is natural therefore not a faulty product.

Did your lock stop working? Please follow these easy steps to make your earring work as new.

 

For everyday use we therefore recommend that you follow these steps:

Always remove the jewelry before going to bed.

Avoid washing your hands with the jewelry and always take them off before going to the bath, cleaning, doing sports, etc.

When you do not wear the jewelry, it is recommended that you store the jewelry in a closed bag or box. This way you avoid oxidizing the jewelry.

Clean the jewelry regularly. For this, a soft cloth, neutral detergent and lukewarm water are used.

The jewelry must be added as the last step in the daily beauty routine. Perfume, make-up, hair spray, lotion and oils can all damage the coating on the jewelry.

Silver jewelry can oxidice over time, which is expressed as dark colored spots. This is a natural process and is therefore not a complaint.

You can clean the jewelry with lukewarm water, a soft toothbrush and neutral detergent. If the jewelry is still oxidized, it can be dipped in liquid silver cleaner. Then rinse the jewelry in water and brush it with a dry and soft cloth. The process can be repeated, but never leave your jewelry in the cleaning fluid for longer than prescribed, as silver jewelry with coating may lose color.

Glass/Ceramic jewelry:

Glass is fragile, so please take good care of them! We cannot replace any dropped pieces. Glass will shatter if not handled correctly - just like if you drop a glass of champagne. Handle with care!!!

Manufacturing

Most of our jewelry is produced in Shanghai, but some is from Turkey, Germany, USA, Vintage etc. You're always welcome to ask!

Rules and Laws

We follow the EU laws about 24-month guarantee. If there's a manufacturing mistake on your product - you will get it replaced. Please don't hesitate to contact us about anything.