Contact, Shipping, Returns

CONTACT US

Give us a e-mail at hello@lemonlua.com

We speak Danish and English!

SHIPPING

We send all our orders with DAO. We usually ship within 2-4 work days. Tracking will be provided for customers in Denmark. International orders varied from 5-14 days.

RETURNS

If you want to return an item, please reach out to us at lemonlua@icloud.com

Step 1: Returns must be made within 1 week of received product.

Step 2: Return your items in the original packaging. We're unable to accept returns for any pierced jewelry that has been tried on. 

The cost of a return is payable by you and we won't reimburse this. Don’t forget to obtain and keep your returns postage receipt until you have been fully refunded, in case your return gets lost on its way back to us.

E-MAILS / ORDER CONFIRMATIONS

Unfortunately our e-mails often end up in your spamfilter!! Please check there and get back to us if you're missing anything.

JEWELY MAINTENANCE

All LEMON LUA jewelry is made of sterling silver 925s and coated with 14 carat gold. Jewelry needs maintenance and in order to extend the durability of the coating, it is recommended that you take care of your jewelry and carry them carefully.

Did your lock stop working? Please follow these easy steps to make your earring work as new.

 

For everyday use we therefore recommend that you follow these steps:

Always remove the jewelry before going to bed.

Avoid washing your hands with the jewelry and always take them off before going to the bath, cleaning, doing sports, etc.

When you do not wear the jewelry, it is recommended that you store the jewelry in a closed bag or box. This way you avoid oxidizing the jewelry.

Clean the jewelry regularly. For this, a soft cloth, neutral detergent and lukewarm water are used.

The jewelry must be added as the last step in the daily beauty routine. Perfume, make-up, hair spray, lotion and oils can all damage the coating on the jewelry.

Silver jewelry can oxidice over time, which is expressed as dark colored spots. This is a natural process and is therefore not a complaint.

You can clean the jewelry with lukewarm water, a soft toothbrush and neutral detergent. If the jewelry is still oxidized, it can be dipped in liquid silver cleaner. Then rinse the jewelry in water and brush it with a dry and soft cloth. The process can be repeated, but never leave your jewelry in the cleaning fluid for longer than prescribed, as silver jewelry with coating may lose color.

Manufacturing

Our jewelry is produced in Shanghai, we ourselves are located in Copenhagen.